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© 2019 ROBJANT COUTURE 

WEB DESIGN BY STUDIO MER

POLICIES

 

SHIPPING

Our current turnaround time is 1-3 business days.

For large orders this may take 1-5 business days. 

Wholesale shipping times are listed in our wholesale document, please contact me if you wish to receive a copy or download it from our wholesale page accessible from the menu bar

*Business days are Monday – Friday and do not include public holidays.

 

Orders are shipped via Australia Post and do NOT include a tracking number unless you purchase ‘Registered’ or ‘Express’.

 

Shipping Times

All orders are shipped from Australia

 

Within Australia 

Standard: 1-10 business days 

Priority: 1-5 business days

Registered Mail: 1-5 business days with tracking

Express Mail: 1-2 business days with tracking

 

International 

Standard: 10-25 business days

Registered Mail: 5-10 business days with tracking

Express: Contact me for a quote

 

Please note that if you choose shipping WITHOUT a tracking number it cannot be traced once it leaves my hands.

 

Robjant Couture is not responsible for lost or damaged packages but will do what we can to assist. 

If you have a tracking number please contact Australia Post prior to contacting us as they may be able to resolve your issue directly. 

 

Buyers are responsible for any customs and import taxes that may apply in your country. 

Robjant Couture is not responsible for any delays customs may cause.  

 

Robjant Couture reserves the right to use an alternative mail carrier if we see fit. 

 

REFUNDS AND EXCHANGES

Your business is important to us, if you have any issues with your order please contact us. 

 

If your order arrives damaged please contact us at Ashleigh@robjantcouture.com with a photo of the damaged item/s.

 

If you are unhappy with your order please contact us within 14 days of your purchase with your reason for return or exchange and we will do our best to assist, unfortunately we cannot accommodate change of mind. 

 

Refunds will be credited back to your original form of payment upon the return of the item.

Exchange will be granted upon the return of the original item. 

 

All sale items are not eligible for refund or exchange. 

 

Customers are responsible for return shipping costs. 

 

Return to: 

Robjant Couture

PO Box 133 

DOREEN VIC 3754

AUSTRALIA

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